Creating Consumer Loyalty Strongly Depends On Customer Service

Posted: April 22nd, 2020

Many states are starting to open up. However, it can be difficult for you to bring your customers back. There was a survey recently conducted that asked customers about what they want most in a business. It also analyzed consumer behavior. The survey showed that 62 percent of people believed that customer service was the most important thing that they wanted in a business.   Forty percent of people stated that the cost was the most important thing. Thirty-two percent of people stated that reputation was the most important. Customer service can make or break a business. In fact, 60 percent of people stated that they would never use a company again if they got a bad haircut or manicure.  It is also important for you to watch how you interact with your customers. Half of the people stated that they would not go back to a company if an employee was rude. Seventy-seven percent said that bad customer service would stop them from going back to a company. Consumer loyalty often has a lot more to do with the employees than the company itself.   There are several things that you can do to improve the service. You will need to make sure that you are accessible. If you have an online portal, then your customers will be able to book an appointment anytime.   You will also need to make sure that you use top-quality products. Additionally, you will need to use a rewards system. If a person gets a number of spa treatments, then they can get a discount or a free service. Furthermore, you should ask your customers about their experience and what you can do in order to improve it.