Things To Do When A Client Doesn't Show
Posted: November 29th, 2017
How to Handle Clients Not Attending Their Appointments
Whether you're a manicurist, hairstylist, makeup artist or other salon professionals, you know that having clients who don't show up for appointments can be especially frustrating. What policies should you implement at your salon for those clients who don't show up when they are scheduled?
The first thing you should do is figure out a fee that is appropriate to charge a client for a missed appointment. How much would their manicure, pedicure, massage or other spa treatments they chose to book have cost had they shown up? If the answer is $45, then perhaps you should think about charging them $45 if they don't show up. The amount of the fee is up to you, but you should keep your policy standard for every customer. Clients should be informed of, in advance, of your no-show policy. Explain the fees associated with missing an appointment. Some salons choose to waive the fee for a first missed appointment, but the policies you implement are up to you.
If you have a list of prices posted in your salon or day spa for spa treatments, a manicure, a pedicure or a massage, be sure to post a note below the list of prices stating that clients who miss appointments will be charged a fee. If you have the client's credit card information from a previous appointment, you may even choose to automatically bill the card if they miss their appointment. Of course, you should let them know that you are billing their card for their failure to show up for their appointment before you do it. The client might want to pay another way.
Don't forget that it is always a good idea for a day spa or salon to call or text each customer ahead of time to remind them of their scheduled appointment.